Sheen Studio - Sherma Caretaker

Preorders Placing a preorder guarantees that the product will be reserved for you. Once the item arrives from the manufacturer, we will ship it to you as soon as possible. Please note that release dates are estimates provided by the studios and may change — delays of several weeks or even months are possible.

Order Fulfillment International orders will be shipped once all items in the order are ready (including preorder and in-stock items). If you'd like in-stock items to be shipped earlier, please place them in a separate order.

Shipping Fees All prices exclude overseas shipping fees. Shipping costs vary depending on your country and the item’s size/weight. Kindly contact us directly for an accurate shipping quote.

Check Before Payment Please confirm the availability of any item with us before making a payment, as our listings may not always reflect the most up-to-date stock status. Occasionally, we may not be able to update availability in real-time.

Preorder Options Most products listed as preorders can be paid either in full or with a partial deposit. If you choose the partial deposit option, you will be charged the deposit amount shown at checkout. Once the item(s) arrive and your order is ready to be shipped, we will contact you via email with an invoice for the remaining balance. This remaining amount will reflect the original price at the time your order was placed — even if the price has increased between the time of ordering and release. Customers are given up to 14 days to settle the balance unless otherwise agreed upon with Jean GK Resin. If the preorder is paid in full upfront, your order will be shipped immediately once the item(s) arrive at our warehouse.

Preorder Cancellations by Studio While we strive to fulfill all preorders, cancellations may occasionally occur due to manufacturer issues such as licensing problems or stock shortages. In such cases, we will issue a full refund for the affected item(s).

All prices listed on our store are exclusive of shipping fees and are subject to tax, where applicable.

Preorder Pricing Guarantee: For preorders paid via deposit, the remaining balance will be based on the original price at the time of your order, even if the price increases later due to currency changes or studio adjustments. This price lock does not apply if you cancel and re-order.

Import Duties & Taxes (for International Orders): Please note that import duties, customs fees, or taxes may be charged by your local customs office when the item arrives in your country. These fees are not included in our product prices and are the responsibility of the buyer. We are unable to mark shipments as gifts or declare lower values for customs purposes.