Effective Date: Jan 01，2025.
 
1. Shipping Fees

• Overseas shipping fees are not included in the product prices. Additional charges may apply depending on your location.
   

2. Payment Policy

• All payments are non-refundable unless the item cannot be fulfilled.
   

3. Pre-order Deposit

• Deposits made for pre-ordered items are non-refundable.

• If the remaining balance is not paid within 10 days of notification, the deposit will be forfeited, and the pre-order will be canceled.
   

4. Product Details

• Please refer to the product description for the full price and the estimated release date of each item.

• All statues are handmade, and factory environments may occasionally result in imperfections or flaws due to inconsistent QC (quality check) standards.

• If your order contains flaws, we will make every effort to assist you in obtaining replacements. 

• Buyers seeking 100% perfect statues without any flaws are encouraged to order with care.
   

5. Refunds and Returns

• Once an item has been fully paid for and shipped, refunds or returns are not available unless there is an issue with the item upon arrival.

• If an item arrives broken:

  • We will contact the studio to claim replacement parts on your behalf.

  • If the studio provides extra parts, we will send them to you.

  • If no replacements are available, a partial refund may be provided based on the damage assessment.

  • Note: For small QC (quality check) problems or minor breaks on large parts, the studio may not approve a full replacement nor refund.

• Customers might need to provide a video of the unboxing as proof to validate any claims. Refunds or replacements will not be issued for damages caused by customer negligence after unboxing

 
6. Shipping Details

• Once the figure is paid in full, we will provide a tracking number corresponding to the shipment and explain how to track the package.

• Estimated delivery time to these countries is 4-8 weeks. However, longer delays are normal during high-traffic periods, such as: Chinese New Year, summer, Black Friday, and Christmas.

• In case of loss of the package during shipping:

  • Once confirmed with the shipping company, we will offer either:

  • A full refund for both the figure and shipping costs.

  • A brand-new product as a replacement.

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7. Additional Information

• For further inquiries, feel free to message us on our Facebook page, Jean GK Resin, or submit a query via our website.